A Pharma Sales Manager’s Secret to Winning Doctors and Chemists
PharmaManager is your go-to blog for insights into the roles and responsibilities of Area Business Managers (ABMs), Regional Business Managers (RBMs), and Medical Representatives. Dive into expert guidance on career development, key responsibilities, and strategies for success in the pharmaceutical industry. Additionally, we provide valuable information on addressing common health issues, ensuring a comprehensive resource for professionals and individuals alike.
Medical Rep Interview Prep
"I want to join as a Medical Representative because I
have interest in the healthcare and pharma field. In this job, I can use my
communication skills to meet doctors, explain products, and build good
relationships. This work gives me both knowledge and growth. Other sectors may
not give me the chance to learn science and serve people’s health together. As
an MR, I can make my career strong and also feel proud that my work helps in
patient care."
Personal Interest & Motivation
Knowledge of Pharma & Products
Sales & Target Handling
Communication & Personality
Practical & Situational
Medical Representative Training
Q&A (Set 1 – First 10)
1. Why do you want to join a Medical
Representative job and not other sectors?
Answer: I want to join MR job because it gives me chance to use my communication
skills, meet doctors, and promote healthcare products. In other sectors, I may
not get this mix of science, sales, and service. As an MR, my work will
directly help patients also.
2. What interests you in the
pharma/healthcare industry?
Answer: Healthcare industry is growing and stable. It gives me respect,
knowledge, and the chance to serve society. I like this industry because it
combines career growth with social responsibility.
3. Why should we hire you as a Medical
Representative?
Answer: You should hire me because I am hardworking, ready to learn, and
confident in communication. I am target-oriented, and I can build strong
relations with doctors, chemists, and stockists.
4. How do you see your career growth
in MR field?
Answer: I see my career starting as MR, then growing to Area Business Manager,
Regional Manager, and higher roles. This field has good promotions for
performance.
5. What motivates you to achieve
targets in sales?
Answer: I get motivated by recognition, incentives, and appreciation. Achieving
targets gives me confidence and satisfaction. I also feel motivated when
doctors start trusting my products.
6. Why do you want to work in our
company?
Answer: I want to work in your company because it has strong reputation, quality
products, and good career growth opportunities. I feel proud to represent your
brand in the market.
7. How do you handle rejection from
doctors or clients?
Answer: I don’t take rejection personally. I stay polite, understand the reason,
and try again with better explanation. Consistency and patience are key in MR
job.
8. What qualities make a successful
MR?
Answer: A successful MR should have good communication, patience, product
knowledge, target focus, positive attitude, and strong relationship-building
skills.
9. How do you balance pressure of
targets with personal life?
Answer: I manage time properly, stay organized, and keep a positive attitude. I
also take rejection as part of the job. After work, I spend time with family to
relax.
10. Why do you think MR job is
suitable for your personality?
Answer: I like meeting new people, I am confident in communication, and I enjoy
challenges. I am hardworking and target-focused, so MR job matches my
personality well.
Great 👍 I’ll continue from Q.11
to Q.50 with simple Indian English answers, so you get a full
50-question training set.
Medical Representative Training
Q&A (11–50)
11. What do you understand by the role
of a Medical Representative?
Answer: The role of an MR is to promote company medicines to doctors, create
demand, build relations with chemists and stockists, and achieve sales targets
while following ethics.
12. Can you explain what is generic
medicine and branded medicine?
Answer: Generic medicine has the same chemical as branded, but comes without
brand name and at lower cost. Branded medicine is marketed under a company
name, with quality assurance and promotion.
13. What is the difference between
prescription and OTC medicine?
Answer: Prescription medicine can only be given if a doctor writes it. OTC (Over
the Counter) medicine can be sold directly without prescription, like
paracetamol or cough syrup.
14. How will you explain product
benefits to a doctor in simple words?
Answer: I will highlight the key benefits—like safety, quick relief,
cost-effectiveness, and unique features—without using too much technical
language, so the doctor understands clearly.
15. Why is product knowledge important
for an MR?
Answer: Without product knowledge, I cannot answer doctor’s questions or build
trust. Proper knowledge makes me confident and helps me convince doctors.
16. What is the role of samples in MR
job?
Answer: Samples help doctors to try the medicine on patients. If patients get
good results, doctors will prescribe more. Samples build initial trust in
product.
17. How will you handle a doctor who
asks tough scientific questions?
Answer: I will listen carefully, answer with available knowledge, and if I don’t
know, I will note it down and come back with the right answer after confirming
from company or manager.
18. Can you explain what is dosage
form, like tablet, capsule, injection?
Answer: Dosage form means the way medicine is given to patient. Example: Tablet,
Capsule, Syrup, Injection, Cream. It depends on patient condition and doctor’s
advice.
19. Why is it important to follow
medical ethics in MR job?
Answer: Ethics build trust with doctors and patients. Unethical practices may
give short-term gain but harm company image. Long-term success comes only with
ethical work.
20. What is the difference between
competitor product and our product?
Answer: Competitor product may have same molecule but our product may differ in
quality, price, packaging, company trust, and brand recall. These points I
highlight while detailing.
21. How do you plan to achieve monthly
targets?
Answer: I plan daily visits, focus on potential doctors, follow-up regularly,
keep stock available at chemists, and work systematically with proper
reporting.
22. What will you do if you don’t
achieve your target?
Answer: I will analyze reasons, improve strategy, take manager’s guidance, and
work harder next month. I will not lose motivation.
23. How will you convince a doctor to
prescribe your product?
Answer: By explaining product benefits, showing clinical studies, giving
samples, and building trust through consistent visits and ethical relationship.
24. What will you do if a doctor
refuses to meet you?
Answer: I will stay polite, try again at convenient time, use indirect support
through chemist/stockist, and slowly build trust without forcing.
25. How do you handle competition from
other company’s MR?
Answer: I focus on my product’s unique points, keep good relation with doctors,
and provide better service than competitor.
26. What is more important in sales:
product quality or relationship?
Answer: Both are important, but relationship plays bigger role. If doctor trusts
me, he will prefer my product even if competitor is present.
27. How will you maintain good
relations with chemists and stockists?
Answer: By regular visits, ensuring stock availability, solving their issues
quickly, and maintaining friendly professional relation.
28. What steps will you take if stock
is not available at chemist?
Answer: I will immediately inform stockist, arrange supply fast, and also update
doctor to maintain trust.
29. How do you manage time for
visiting doctors, chemists, and stockists?
Answer: I make proper daily call plan—morning doctors, afternoon chemists,
evening stockists—so that I can cover all systematically.
30. How will you motivate yourself on
a tough day of sales?
Answer: I remind myself of incentives, recognition, career growth, and that
rejection is part of sales. I stay positive and keep trying.
31. How will you introduce yourself to
a doctor?
Answer: “Good morning Doctor, I am [Name], Medical Representative from
[Company]. I am here to share information about our product [Name].”
32. What will you say in the first 1
minute of your detailing?
Answer: I will greet politely, introduce product name, highlight one strong
benefit, and capture doctor’s attention.
33. How do you handle a doctor who is
very busy and gives less time?
Answer: I prepare a short 30-second pitch with only key points, give
sample/leave literature, and request time for next visit.
34. What body language is important in
MR job?
Answer: Smile, eye contact, confident posture, polite tone, and professional
dress.
35. How do you make a good first
impression?
Answer: By greeting respectfully, being well-groomed, speaking politely, and
showing confidence without arrogance.
36. How do you handle difficult
questions politely?
Answer: I listen fully, don’t argue, answer calmly, and if I don’t know, I
assure the doctor I will come back with correct answer.
37. Can you explain a product in local
language to a chemist?
Answer: Yes, I can explain in Hindi/Marathi/any local language so chemist
understands easily. Using local language builds comfort and trust.
38. How will you build trust with a
doctor?
Answer: By being regular, honest, knowledgeable, and solving their small needs
quickly. Consistency builds trust.
39. Why is follow-up important in MR
job?
Answer: Because one visit is not enough. Regular follow-up keeps doctor
remembering our brand and shows our seriousness.
40. How do you make sure the doctor
remembers your product?
Answer: By repeated brand reminder, using visual aids, samples, short catchy
lines, and continuous follow-up.
41. If a doctor prescribes
competitor’s medicine, how will you respond?
Answer: I will not argue. I will politely highlight my product’s unique benefits
and keep following up until doctor tries my product.
42. If your stockist delays supply,
what will you do?
Answer: I will coordinate with stockist immediately, inform manager if urgent,
and assure doctor/chemist that supply will be arranged quickly.
43. If a chemist refuses to keep your
product, how will you handle?
Answer: I will ask reason, explain product demand and doctor support, and if
needed, take help from stockist or manager to solve issue.
44. If a senior doctor asks you to
explain company’s research, how will you manage?
Answer: I will explain with available literature, show research papers, and if
needed, consult my manager or medical department for detailed reply.
45. If your manager gives you an
urgent target, how will you complete?
Answer: I will reorganize my calls, give extra effort, and work extra hours if
needed to achieve urgent target.
46. If a doctor asks you something you
don’t know, what will you say?
Answer: I will not guess. I will politely say, “Doctor, I will confirm and come
back with correct information in my next visit.”
47. If you face continuous rejection,
how will you stay motivated?
Answer: I will take rejection as learning, improve my skills, and remind myself
that consistent effort will give results.
48. How will you plan your day’s work
in the field?
Answer: I will plan morning visits to doctors, afternoon to chemists, and
evening to stockists. I will prepare list one day before.
49. How will you deal with unethical
practices in competition?
Answer: I will not copy them. I will focus on ethical promotion, product
quality, and strong relationships. Long-term success comes from ethics.
50. What will you do in first 90 days
after joining as MR?
Answer: I will learn company products fully, build relations with top doctors
and chemists, understand territory, and work hard to achieve first targets.
For Medical Representative (MR) training, basic knowledge of Human
Anatomy, Physiology, and Pharmacology is very important because doctors
often test an MR’s scientific understanding.
Here are the Top 15 Questions (simple and relevant for MR level):
Human Anatomy & Physiology
Questions
Pharmacology Questions
Human Anatomy & Physiology
1. What are the four main chambers of
the human heart and their function?
Answer: The heart has four chambers – Right Atrium, Right Ventricle, Left
Atrium, and Left Ventricle. The right side pumps impure blood to lungs, and the
left side pumps pure blood to the whole body.
2. What is the difference between
arteries and veins?
Answer: Arteries carry pure blood from heart to body (except pulmonary artery).
Veins carry impure blood from body back to heart (except pulmonary vein).
3. How does blood pressure get
measured and what are normal values?
Answer: Blood pressure is measured with a sphygmomanometer. Normal value is
around 120/80 mmHg.
4. What is the function of red blood
cells (RBCs) and white blood cells (WBCs)?
Answer: RBCs carry oxygen in the body using hemoglobin. WBCs fight infections
and protect the body.
5. What is the role of the liver in
the human body?
Answer: Liver helps in digestion by making bile, stores energy, removes toxins,
and processes medicines.
6. What is the difference between the
central nervous system (CNS) and peripheral nervous system (PNS)?
Answer: CNS includes brain and spinal cord, which control the body. PNS includes
all nerves outside CNS, which carry messages between body and CNS.
7. How does the digestive system break
down food into nutrients?
Answer: Food is chewed in mouth, mixed with saliva, digested in stomach with
acid, and further broken down in small intestine with enzymes. Nutrients are
absorbed into blood.
8. What is the function of kidneys in
our body?
Answer: Kidneys filter blood, remove waste and extra water as urine, and
maintain balance of salts in body.
Pharmacology
9. What is the difference between
pharmacokinetics and pharmacodynamics?
Answer: Pharmacokinetics means what body does to drug (absorption, distribution,
metabolism, excretion). Pharmacodynamics means what drug does to body (its
action and effect).
10. What are the common routes of drug
administration?
Answer: Common routes are: Oral (tablet, syrup), Injection (IV, IM, SC), Topical
(cream, ointment), Inhalation (spray).
11. What is the difference between
analgesics, antipyretics, and antibiotics?
Answer: Analgesics reduce pain (like paracetamol, ibuprofen). Antipyretics
reduce fever (like paracetamol). Antibiotics fight bacterial infections (like
amoxicillin).
12. What is the meaning of “half-life”
of a drug?
Answer: Half-life is the time taken for the concentration of drug in blood to
become half.
13. What is the difference between
side effect and adverse effect?
Answer: Side effect is a minor unwanted effect (like drowsiness from
antihistamine). Adverse effect is a harmful effect (like severe allergy to
antibiotic).
14. What are proton pump inhibitors
(PPIs) and in which conditions are they used?
Answer: PPIs are medicines that reduce acid in stomach. They are used in
acidity, ulcer, and reflux disease. Example: Omeprazole, Rabeprazole.
15. Why is it important to complete
the full course of antibiotics?
Answer: Because if we stop early, bacteria may survive and become resistant.
Completing full course kills all bacteria and prevents resistance.
Human Anatomy & Physiology Basic
Questions
General HR Questions for MR Interview